Our Insurance Covers:

  • Your goods and possessions for fire, collision and overturning of our vehicle whilst in transit to the value of $40,000.  If your goods are valued at more than this, please advise MTR prior to the job being carried out so we can extend our cover for the transit of your goods.

  • Theft, pilferage or non-delivery.

  • Accidental loss or damage during loading and unloading is covered by our insurance policy, however to make a claim, the client is liable/required to pay the $300 excess on each item to be claimed.  To be covered under our accidental damage insurance policy, any damage must be reported within 24  hours of the job being completed, with photos & via email to: 

Accidental Damage Insurance Coverage EXCLUDES:

  • The contents held within boxes packed by the customer or any individual other than a Marlin Transport & Removals staff member.

  • Any incident were the customer was involved in the lifting or carrying off goods or furniture.

  • Any cash and jewellery or any individual item in excess of $5000 value

  • Any damage to flat pack furniture that is not dissembled prior to the move as per the manufacturer’s instructions. This furniture is not designed to be moved in an assembled format.

  • Any paintings or Artwork that is not properly covered and or boxed ready for transit

  • Any item that has pre-existing damage or flaws that may be exacerbated by moving the item if the Marlin Transport & Removals staff are not previously made aware of the existing issue prior to commencing the move

  • Minor cosmetic damage for property or personal items, including but not limited to; nicks scratches, dings, dents, flakes etc.

  • Outside influences that cause damage to items, such as weather, poor ground conditions etc

  • Appliance Failure Internal electronics of an item, and internal mechanisms where there is no evidence of damage.

  • Public liability insurance, third party property and motor vehicle insurance and carriers legal liability insurance.


These are the things not covered by Marlin Transport & Removals Insurance.

  1. Natural Stone or stone statues or Ceramic Pot Plants.

  2. Solid marble or slate furniture such as solid marble dining tables or slate in pool tables.

  3. Appliance failure where no evidence of external damage.

  4. Fish Tanks.

  5. If the access is sufficiently bad that damage to furniture is probable or unavoidable our removalist will inform you before moving these items and they will not be covered.

  6. We do not offer coverage for items that are poorly made or in bad condition.

  7. We do not cover IKEA, chipboard or other furniture that easily falls apart.

  8. Items that are damaged while being carried over uneven, difficult or steep terrain may not be covered.

  9. Items that are requested to be moved over balconies are moved at the customer’s own risk and not covered.


If you would like to organise your own insurance:

  • You can do this through your current home insurance company or insurance broker.  

  • Phoenix Insurance Brokers located in Busselton, can help to organise insurance PH: 9754 2296

How to make a claim:

  • Notify of damage, destruction or loss of items within 24 hours of moving date in writing.  This notification can be sent to

  • Within this notification a description of the damage in question should be provided, supported by any photographs of the damage where possible

  • Marlin Transport & Removals reserves the right to assess the damage to the item.  If needed, this will be requested to the customer and a suitable time agreed.


To establish market value, the customer needs to provide either:

  • An invoice for the original purchase

  • A quote for the replacement item or repairs of the damage

  • Marlin Transport & Removals also reserves the right to seek quotations for the repair of damage or replacement of the item from our preferred suppliers if necessary and replace or fix the item.

Our insurance, as described, is industry standard, & you should confirm that any removalist you contract offers appropriate cover for your requirements.